Our Frequently Asked Questions (FAQs) section is designed to provide quick and clear answers to the most common queries our clients have. From understanding our services and processes to learning about policies, pricing, and support, this section saves you time by addressing everything you need to know.
If you don’t find your answer here, our team is always ready to assist you personally.
What services do you offer?
I offer counselling, coaching, and wellbeing support for individuals, families, and groups. Services include help with anxiety, stress, grief, relationships, confidence, health and wellbeing, and more.
Do I need a referral to book a session?
No referral is needed. You can contact me directly to book your session.
How do I book an appointment?
You can book by phone, email, or through my online booking system.
Do you offer online sessions?
Yes! I offer both in-person and online sessions for your convenience.
How long are the sessions?
Sessions generally run for 50–60 minutes.
What are your fees?
Session fees vary depending on the service type and location. Please contact me or browse through listings for current rates and package options.
Can I use NDIS funding?
Yes, I work with self-managed and plan-managed NDIS participants.
How many sessions will I need?
This varies depending on your goals and needs. We can discuss this in your first session.
What happens in the first session?
In your first session, we’ll explore your current concerns, goals, and what you hope to achieve. It’s a chance for us to get to know each other and make a plan.
Do you accept a Mental Health Care Plan
Yes
Is there a Medicare rebate?
As counsellors we cannot provide a Medicare rebate. You will find that many times with psychologists you have to pay a gap fee. I will match your gap fee.
Do I need a mental health plan MHP to access counselling?
No you can just book in.
Rebates:
My fees are the same as paying for a psychologist’s gap fee on a MHP.
NDIS funding:
You can access your NDIS funding for counselling for self and plan managed clients.
Do you offer concession prices?
Yes we offer affordable prices and concession rates for concession card holders or students to suit most budgets. Please reach out to find out more.
Where are you located?
Arundel (close to the Broadwater) and online (Australia wide). For those close by, face to face in Arundel or Labrador or walk n talk therapy
How can I contact you?
Just send a message or book a free chat in bookings or book a service.
What is the difference between counselling and coaching?
Counselling focuses on addressing past and present emotional issues or mental health concerns, promoting healing and creating action plans. Understanding and changing behaviour, creating action plans, solutions and working towards achieving goals, creating positive change and wellbeing moving forward.
Coaching focuses on present challenges and is future-focused, goal setting, overcoming blocks, personal growth, improvements in personal and professional development, goal achievement and behaviour enhancement, taking focused action towards desired future and positive change in life.
Some counsellors integrate life coaching into counselling called psychological coaching.
Psychologists have extensive training in diagnosing and treating more severe depression and mental health disorders.
Interested in a counsellor who uses life coaching tools as well as counselling Roula Selinas at Transform Counselling & Coaching can help you achieve your goals and live the best version of yourself.
Who are the programs and workshops for?
Our programs and workshops are designed for individuals seeking personal growth, emotional well-being, and practical tools for everyday life. They are suitable for adults of all ages and backgrounds.
Do I need any prior experience to join?
No prior experience is needed. All sessions are beginner-friendly and guided step by step.
What can I expect during a program or workshop?
Expect a supportive, interactive environment where you can explore personal insights, learn new strategies, and connect with others. Activities may include discussions, reflection exercises, and practical tools.
How long do programs and workshops run?
Workshops typically range from 1 to 3 hours, while programs may run over several weeks. Specific details are provided in the program or workshop description.
Are the sessions confidential?
Yes, confidentiality is respected in all workshops and programs to ensure a safe space for sharing.
Do I need to bring anything?
You may wish to bring a notebook, pen, and an open mind. Any additional materials required will be listed in the program details.
How do I register?
You can register through our website or by contacting us directly. Spaces are limited, so early booking is recommended.
Are the workshops available online or in-person?
We offer both online and face-to-face options. Availability will be noted for each event.
What is the refund or cancellation policy?
Refund and cancellation policies vary by program. Please refer to the terms provided at the time of booking or contact us for details.
Can I book a private group workshop?
Yes! We offer private workshops for workplaces, community groups, or special events. Please get in touch to discuss your needs.
